Support Specialist (KYC/ATO Support)

What you’ll be doing

• Providing our users with an outstanding customer experience - it’s part of our mission to make Revolut users feel secure whilst using our service
• Providing excellent customer service via our in-app live chat, phone and email
• Representing Revolut online at all times
• Collaborating with other teams internationally to tackle any customers' issues

What you'll need

• Proficient English language skills 
• Bachelor’s degree or equivalent
• Excellent communication skills
• Ability to explain complex issues in an easy and understandable manner
• Strong writing skills and great numeracy and IT skills
• Strong attention to detail and analytical skills
• Empathy and love for helping people
• Driven, self-motivated and highly flexible team player attitude
• Self-learner, independent problem-solver approach

Nice to have

• Prior customer support experience
• Multiple languages